IMPORTANT INFORMATION

FOR YOUR COMFORT & SAFETY

HEADPHONES AND GIZMOS – ALLOWED!
Moving with the times, we welcome you to use your headphones and other gadgets quietly, while browsing or having your pampering hand and feet massages, reflexology in our comfy lounge chairs, simply drift away listening to your own music while we pamper your face/scalp/feet/hands.

COMPLIMENTARY SKIN ANALYSIS
For your comfort The Anise product and treatment purchases include a personalised consultation, professional skin analysis and problem solving prescription, helping you discover specific needs for your skin, mind and body.

FACIALS
Avoid make-up 24 hours after a facial, or wear minimal make-up (treatment foundation) if going back to the office or a night out, ask us for our skincare make up applied after facials.

ALCOHOL
Never consume alcohol before any treatment as this will lead to skin sensitivity and is a health and safety risk!

CONSULTATIONS
A full consultation will be given to new clients visiting The Anise for all treatments and product purchases. This will add around 10 minutes to your first treatment. This allows the therapist to tailor your treatment to your needs and determine any medical conditions that might be contra-indicated to your treatments.

APPOINTMENTS, CANCELLATIONS AND GIFT VOUCHERS
All appointments must be reserved with a 50% deposit by credit or debit card and “No shows” on gift voucher treatments and all other treatments will be charged in full. Gift vouchers have no cash value and lost vouchers may not be replaced. Please give 24 hours notice for cancellations. Please note a credit card number will be required when confirming your appointment booking.

GIFT VOUCHERS
We encourage a gift of pampering for all occasions. Great for Birthdays, Christmas gifts, Easter, Mother’s and Father’s Day, or just to say “Thank You”. We have vouchers for all occasions. Vouchers are valid for three months only, and may be purchased at reception or by calling the retreat.

PEDICURE FOOTWEAR
Please wear open toe sandals/flip flops for pedicures and foot pamper services.

COURSES
Booking courses of treatments is encouraged to enjoy savings and can be made at reception or by calling the retreat. Payment in full will be due on the first appointment of a course and will be valid for 9 months. See our special price saving offer:
At The Anise we encourage you to maintain regular treatments and honour “me time”.
To facilitate sustainable visits we are offering these discounts on ALL our treatments.
Course of 6 – Pay for 5 sessions (1 FREE)
Course of 13 – Pay for 10 sessions (3 FREE)

TEENAGE TREATMENTS
Parental consent is required for all treatments offered to under 16 year olds, who must be accompanied by an adult. We have specially designed treatments for teenagers.
The Anise reserves the right not to treat clients below the age of 16 years.

GENTLEMEN’S RETREAT
The Anise welcomes gentlemen and have specially designed Gentlemen’s grooming, relaxing and de-stressing treatments, our PIT STOP 20 minute treatments are ideal for males.

WAXING
Do not have heat treatments or undertake exercise (e.g. sauna, sunbed, jacuzzi, workout or swim etc.) 8 hours before or after waxing. Avoid wearing “best” underwear for bikini wax. Avoid deodorants after under arm wax. Use a sensitive deodorant for around 2-3 days after waxing.

EYE LASH/EYE BROW TINTING
This requires a 24-hour patch test for all new clients to The Anise and for those who have never had tinting done before. Try not to wear WATERPROOF mascara as this takes time to remove and costs extra.

SELF-TAN APPLICATIONS
Always wear loose, dark clothing. Tight clothing/underwear will rub off your tan. Any skin disorders, or use of medication or antibiotics, must be communicated to the therapists and will affect the outcome of the tan.